Complete exercise 1.1 from Ch. 1 of Communicating in the Workplace.

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Choose two misunderstandings you experienced and fill out the chart for these.

Respond to questions 1 and 2 shown under the chart for each example of a misunderstanding. In your response, include the following:

 Cite a meaningful misunderstanding rather than a general or less material misunderstanding.

 Use business- or work-related examples rather than personal ones.

 Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth.

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